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TCM Privacy Policy
Overview
TCM — Total Condition Monitoring (“TCM,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through tcmproduct.ca and our Services and Products Divisions, how we use and share it, and the choices and rights available to you under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By using this website or engaging TCM for services or products, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly, and limited information collected automatically when you visit our website.
Contact information — name, company, phone number, and email address submitted through our quote request form, contact form, or by phone/email Service/product details — the type of service or product you’re inquiring about, and any details you provide about your equipment or facility Communications — records of calls, emails, or messages exchanged with TCM Website usage data — IP address, browser type, pages visited, and referring website, collected automatically via cookies and similar technologies
Payment information.
How We Use Your Information
- To respond to quote requests and inquiries about our services or products
- To schedule, perform, and follow up on service visits, including 24/7 emergency dispatch
- To process product orders and purchases
- To communicate with you about your account, request, or service history
- To improve our website and understand how visitors use it
- To comply with legal, accounting, and regulatory requirements
We do not sell your personal information to third parties.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to understand site usage and improve performance. You can control cookies through your browser settings; disabling cookies may affect some site functionality.
How We Share Your Information
We may share your information with:
- Service providers who support our operations
- Our technology partners (Industrial Matrix, Hikmicro, Uni-Trend, Fluidloop Technologies, HERTZINNO) only where necessary to fulfill a product order, warranty claim, or manufacturer support request — and only with your consent
- Legal or regulatory authorities where required by law
- A successor entity in the event of a business sale, merger, or reorganization
We do not share your personal information with third parties for their own marketing purposes.
Data Security
We take reasonable administrative, technical, and physical measures to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights (PIPEDA)
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Know what personal information we hold about you and how it is used
- Access and request a copy of your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent for certain uses of your information, subject to legal or contractual restrictions
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, contact us using the information in the “Contact Us About Privacy” section below.
Children's Privacy
Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us About Privacy
Questions about this Privacy Policy or how TCM handles your personal information can be directed to:
